Refund policy

We expect that you will be completely satisfied with any goods and services you receive from Belle Secrets. However, in the unlikely event, you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description or faulty, we will accept the goods for return and refund your money without hesitation.
Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.
Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.

Return Process. To return an item, please email customer service at sales@bellesecret.co.nz to obtain a Return Merchandise Authorization (RMA) number. After receiving a Return number, place the item securely in its original packaging, and mail your return to the following address:

Belle Secrets

Attn: Returns#

27 Burwood Road

Matamata, 3400  

New Zealand

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.        

Questions. If you have any questions concerning our return policy, please contact us at:

sales@bellesecret.co.nz