Shipping policy
Shipping
Our aim is to dispatch all orders within 1 working day of receipt. Occasionally public holidays, weekends, weather events, or extremely busy periods may result in extended delivery times. In these circumstances, we will endeavour to communicate with you about the delay and resolve and resulting issues.
Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. If your order is urgent please contact us for assistance.
- All orders are sent major via national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form.
- Please provide your physical address for shipping as we cannot deliver to PO boxes
- In general, delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-3 working days for South Island addresses. Weekends, public holidays, adverse weather events, and infrastructural complications may cause additional delays.
- Some addresses may have delivery restrictions that are beyond our control or delivery conditions that we are not able to meet. In these situations, we will do our best to get your parcel but if this is not possible through our standard delivery channels we will work with you to come to a mutually agreeable solution.
- Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.
Rural Deliveries
Deliveries to rural delivery addresses will usually take two to three days longer as rural deliveries are handled by a third party.
Due to the nature of this network consignments to rural locations may be left without signature or proof of delivery.
As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses, we will however do our best to work towards a mutually acceptable outcome in the unexpected situation where order does go missing.
International Orders
International orders may incur customs fees. Belle Secrets is not responsible for such fees and they must be paid by the customer upon collection. This is out of our control.
Domestic Delivery Charges
- For orders under $130 a shipping charge of $7.95 will apply.
- Orders over $130 will be sent freight-free Nationwide.
- Additional charges will apply for special delivery requests such as Saturday delivery or urgent delivery
- You must spend over $130 to get free shipping, if a discount or Belle Points spend brings your order total below $130, a shipping charge will still apply.
Click & Collect
Customers are also welcome to collect orders from our warehouse, click here for a map of our location.
If you wish to collect your order, simply select CLICK & COLLECT as the delivery option in the cart when placing your order. Your order will be ready for collection the following business day.
You will be notified by email or text message when your order is available for collection, please do not come to collect your order until you have received this notification as it is unfair to other customers who may have placed an order ahead of you.
Orders that are ready for collection can be picked up from the warehouse anytime during opening hours.
Adding to an existing order
If you want to add a product to an order you have already placed select 'Add to existing order' as your delivery option at checkout and you will not be charged additional freight. Make sure you enter the order number for the original order into the order notes in your shopping cart. You can also contact us by email or phone to arrange this.
Please note, you cannot add to an order if it has already been packed or dispatched. If your order has been processed, you will be contacted to pay any applicable shipping charges for the second order.